SHA, L.L.C.
FirstCare is a registered trademark of SHA, LLC.
Privacy Notice
We value your privacy and maintain policies and procedures to protect the confidentiality of your personal information. This notice explains our privacy and confidentiality policies and how we use your personal information.
Information We May Collect
We collect personal information about you that is necessary to provide you with information about products and services, to administer our business, and to process transactions on your behalf. This information comes from the following sources:
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Enrollment forms, applications, and other forms you complete to enroll in or apply for health coverage, to change your primary care physician; and to provide other information we request.
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Direct contact with you.
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Physicians, hospitals, other insurers, and your employer or plan administrator.
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Transactions with our affiliates, others or us.
How We Use Your Personal Information
We only use your personal information in transactions relating to the services you have purchased. These transactions may require us to disclose personal information about you to the following types of third parties:
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Physicians and other medical providers or facilities.
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Medical review agencies.
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State or federal governmental or insurance regulating bodies.
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Other health plans and insurance companies to coordinate benefits.
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Disease management coordinators.
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Your agent, broker or benefits administrator.
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Other firms involved in assisting us in administering your benefits.
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Our affiliated companies who provide health, dental and life insurance related services.
Our affiliates include:
FirstCare / Southwest Health Alliances
Southwest Life & Health Insurance Company
We may disclose all of the information we collect as described above in the section entitled "Information We May Collect" to companies that perform disease management services on our behalf.
We restrict access to personal information about you to only those employees who need to know that information to provide services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your personal information.
We do not disclose information to third parties for marketing products to you or for any purpose other than to perform the services you have purchased through our HMO or insurance company.
Privacy Policy Changes
We will provide you with our privacy policy each year. We review our privacy policy periodically and revise as necessary to protect you and to comply with state and federal laws. When we make material changes, we will provide our current members with a revised copy of our policy.
If you have any questions concerning our privacy policy or the protection of your personal information, you may contact our Privacy Officer at:
SHA, L.L.C.
12940 Research Blvd
Austin, Texas 78750.
